Terms of Sale

Welcome to Napcity.com

The following general terms of sale have been compiled to address common issues and terms between the parties for the sale of napcabs and other products. 

Free Consultation

When considering a purchase from napcity.com we invite you to start with a free consultation. With that consultation we can review your needs in detail and offer assistance in developing the appropriate plan for your order. 

Ordering

When placing an order, it is important for customers to understand that all napcabs are custom produced. The customer is responsible for supplying all required information when submitting an order, including complete name, shipping and billing address, telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. Napcity reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.

Changes

It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact us directly.

Payment

Payment for any order must be made in advance at the time the order is placed. You may pay for your order by credit card, or by Apple Pay, PayPal, wire transfer, certified check or such other means as we may in future choose to accept. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, Napcity shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made. 

Personal Data

All information submitted by you in connection with any order is governed by our Privacy Policy.

Sales Tax

Applicable sales tax will be added to all orders submitted from Florida locations. All others submitted from other State, Sales and Use Tax should be paid by the Consumer, where required by law.

Delivery & Installation

Delivery time depends on the shipping option you choose when ordering. Please allow at least 4-6 weeks for your purchases of napcab products to be shipped, plus the shipping time based on the shipping option you selected. Title and risk of loss for any purchases pass to you upon our delivery to our carrier. All napcabs are installed by certified technicians by appointment. Your installation appointment will be confirmed upon availability and custom specifications. 

Returns

Shipping and Installation Problems/Damage
Notification of all shipping defects or installation damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping and installation.

Exclusion from Returns
If your use of our site or services has been terminated for violation of these Terms of Sale or our Terms of Use, we may refuse to accept any returns from you.

General

All orders and transactions also are subject to the napcity.com Terms of Use policy, including, but not limited to, the limitations on damages and exclusions of warranties set forth therein. The Terms of Use also include provisions for arbitration of disputes and other important terms you should review. Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and our current prices can be found on our Sites and Apps. No responsibility is assumed for any errors in listed prices or other information, all of which we reserve the right to correct. Orders are not final or binding until accepted by us. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service. Napcity.com is not responsible for any delay or failure in delivery due to causes beyond its control, including, but not limited to, acts of god, war, terrorism, embargo, quarantine, accidents, fire, explosion, flood, severe weather, epidemic, riots, civil disturbance, unavailability of labor or transportation or any other similar or dissimilar cause. You are responsible for the proper and safe handling of any napcabs or other products you order from us. To the extent allowed by law, napcity.com’s liability for any claim relating to any product purchased from us is the amount you paid for the product.