Terms of Sale
Welcome to Napcity.com
The following general terms of sale have been compiled to address common issues and terms between the parties for the sale of napcabs and other products.
When considering a purchase from napcity.com we invite you to start with a free consultation. With that consultation we can review your needs in detail and offer assistance in developing the appropriate plan for your order.
When placing an order, it is important for customers to understand that all napcabs are custom produced. The customer is responsible for supplying all required information when submitting an order, including complete name, shipping and billing address, telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. Napcity reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.
It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact us directly.
Payment for any order must be made in advance at the time the order is placed. You may pay for your order by credit card, or by Apple Pay, PayPal, wire transfer, certified check or such other means as we may in future choose to accept. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, Napcity shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made.
Applicable sales tax will be added to all orders submitted from Florida locations. All others submitted from other State, Sales and Use Tax should be paid by the Consumer, where required by law.
Delivery & Installation
Delivery time depends on the shipping option you choose when ordering. Please allow at least 4-6 weeks for your purchases of napcab products to be shipped, plus the shipping time based on the shipping option you selected. Title and risk of loss for any purchases pass to you upon our delivery to our carrier. All napcabs are installed by certified technicians by appointment. Your installation appointment will be confirmed upon availability and custom specifications.
Shipping and Installation Problems/Damage
Notification of all shipping defects or installation damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping and installation.
Exclusion from Returns